Answers in minutes

Contact Trickz Casino support

Reach live chat, e-mail or phone any time — the team answers 24 hours a day, 7 days a week, in English.

Get help now Over 745,000 players trust Trickz

Paid out today

581,339 £

2,081 Playing now

Licensed and regulated under 11509-1042-R-463308 since 2007

Average 28 minutes to your account, up to £65,000 per transaction

128-bit SSL encryption across 13 payment methods including Revolut and Apple Pay

Your account is stuck

Wait less, sort it faster

Worrying nobody will reply in time is the first fear this block settles.

Can someone help me now?

Pick live chat for anything urgent — a blocked withdrawal, a missing bonus, a login loop. A real agent typically replies in about 2 minutes, at any hour, in English.

Open chat

When your question needs detail

Send the longer stuff by e-mail to [email protected] — statement queries, bonus rules, account changes. Typical reply time is 2 hours, and the answer stays in writing.

Write to us

Trickz Casino helpline

Ring the team on +44 20 4400 9629 (time zone GMT) if you would rather talk it through. Calls are usually answered inside 1 minute, round the clock.

Call us

Six details to know

Are you playing from the United Kingdom?

Our team works to UK hours and UK rules, because that is how Trickz Casino has run since 2007.

How to reach us

UK phone line+44 20 4400 9629

Support time zoneGMT

Languages spokenEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Who supervises us

Regulator and licenceUK Gambling Commission, 11509-1042-R-463308

Where to get help

Gambling helpGamCare, BeGambleAware, GAMSTOP

Four stages of a complaint

Follow these steps if you disagree

You fear a complaint goes nowhere, but each stage has a named next step.

A clear written record

Write to [email protected] with your username, the dates involved and what you want resolved. Keep the message factual and attach any receipts or screenshots.

Your first answer arrives

A member of the support team replies to your message and explains what they can do or why they cannot. Read the reply before you take the matter further.

When the reply falls short

If the reply leaves you unsatisfied, ask for the matter to be sent higher within the casino. A senior handler then reviews your file again.

Take it to the regulator

Should the casino still not resolve things, take the dispute to the UK Gambling Commission listed here. Bring your complaint reference and the final reply.

You know who to ask

Trickz Casino inbox for each department

Sending a message straight to the right inbox keeps our reply time short, as it has since 2007.

Your account

General support[email protected]

Verification and documents[email protected]

Money matters

Deposits and withdrawals[email protected]

Everything else

Complaints[email protected]

Privacy and personal data[email protected]

Business and partnerships[email protected]

The company behind Trickz Casino

Know the company behind your account

You want to know who actually runs the site before you trust it with money.

The company

Legal nameTrickz Casino Ltd

Company numberCompany No. 62995464 (United Kingdom)

Registered addressHigh Street, Birmingham

The licence

RegulatorUK Gambling Commission

Licence number11509-1042-R-463308

Written contact

Support e-mail[email protected]

Independent help with gambling problems

Gambling problems sit outside any casino's reach, so these three organisations work independently and free of charge. Each one offers its own route to confidential help, and none of them answers to Trickz Casino.

GamCare. GamCare runs free, confidential counselling and advice for anyone whose gambling has become hard to manage.

BeGambleAware. BeGambleAware offers free advice, self-assessment tools and treatment referrals for gamblers and their families.

GAMSTOP. GAMSTOP lets UK players block themselves from all licensed gambling sites in a single step.

Answer times

See how long each channel takes

This block settles how long you will wait on each channel, day or night.

Live chat

Chat hours24 hours a day, 7 days a week

Chat first reply2 minutes

Time zoneGMT

E-mail

E-mail address[email protected]

E-mail reply2 hours

Phone

Phone number+44 20 4400 9629

Phone wait1 minute

Quick support facts

Questions players bring to us?

Removes the worry that nobody answers at night, or that a complaint goes nowhere.

trustDo I need to wait until Monday to get help?+

Yes. Staff answer around the clock, every day of the week, so a late-night worry reaches a person in the same hour. All times are given in GMT, the clock United Kingdom players already use. Pick live chat if you want the answer in roughly two minutes, or ring the line for about one.

trustDo I need a second step before I involve the regulator?+

Raise it with the team again through the complaints inbox, quoting your earlier messages so nothing is lost. Ask for the matter to be escalated and keep the reply you receive. Once that internal route is finished, you may take the same account of events to the UK Gambling Commission.

trustDo I need to check the licence before I play?+

Trickz Casino Ltd holds a licence from the UK Gambling Commission, numbered 11509-1042-R-463308, and the register entry lists the Birmingham address on High Street. Trading began in 2007, so the paperwork has a long record behind it. Quote that number when you raise any licence question.

trustWhat happens when I want my account closed for good?+

Send the request from your registered email address, or ask in chat once you have signed in. The account is then closed and you are told once it is done. Any balance still sitting there is returned to you before the closure is final.

trustWhy do I never get asked for my password?+

Because we never ask for the password, staff confirm who you are another way. Have your registered email address ready, plus your full name and date of birth if the chat agent needs them. A recent payment detail helps too when the query touches money.

trustWhat happens when I ask for a copy or the removal of my data?+

Ask in writing and the privacy inbox handles it, confirming what will be sent and how long it takes. Deletion is not absolute: records tied to the licence must be kept for the period the regulator sets. You are told which parts stay and why.

Have these five facts ready

Line these up first and the first reply usually resolves the question.

Your registered email address
A short description of the problem
Dates and times of the issue
Screenshots or receipts if useful
Any reference number from support